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11 BD FAQ — answers to all your questions
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From account opening to payments, bonuses, betting rules, and security — find answers to all your questions about 11 BD right here on this FAQ page.

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Account & Registration 8
Payments & Transactions 8
Betting & Casino 8
Bonuses & Offers 8
Security & Support 8
Account Payment Betting Bonus Security
Why choose 11 BD

What makes our platform stand out

Registering with 11 BD gives you a complete Bangladeshi betting experience — local payment methods, Bengali-language support, and exciting bonuses.

Instant Deposits & Withdrawals

Deposit in just 2 minutes via Mobile Pay, Nagad, or Rocket. Winnings are paid out quickly straight to your mobile banking account.

100% Safe & Licensed

11 BD is a licensed platform. Your account and funds are fully protected through SSL encryption and two-factor authentication.

Welcome Bonus & Promo Offers

New members can enjoy attractive welcome bonuses, reload bonuses, and weekly cashback offers on a regular basis.

Full Bangla Support

Our customer support team speaks Bengali and is available via live chat, email, and phone 24 hours a day, 7 days a week.

Mobile App Features

The 11 BD app is available for both Android and iOS. Bet from anywhere, anytime.

Live Betting & Real-Time Odds

Bet live on cricket, football, and 20+ other sports. Track real-time scores and shifting odds all on one screen.

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Account & Registration
8 Questions

On the registration page and fill in the form with your mobile number or email. Your account will be ready in just 3 steps:
  • Enter your mobile number and password
  • Verify your number with OTP
  • Fill in your personal details
The whole process takes just 2–3 minutes.
Each person may only register one account. Creating multiple accounts may result in account termination.

Yes, KYC verification must be completed before making a withdrawal. Simply upload a photo of your National ID (NID) or passport to get verified. Verification is typically completed within 24 hours.

You must be at least 18 years old to open an account on 11 BD. Minors are not permitted to register, and any such account will be closed immediately.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email. An OTP or reset link will be sent to you. Set your new password and log in. The entire process is completed within 5 minutes.

Your name and date of birth cannot be changed once set, as they are tied to your KYC documents. However, your mobile number, email, and password can all be updated from your account settings. An OTP verification is required to make any changes.

Yes, you can log in to the same account from your mobile, tablet, or computer. For security, always log out after using an unfamiliar or shared device.

Yes, you can close your account at any time. At the Help Center Contact us or use the self-exclusion option. Make sure to withdraw your balance before closing your account.

A referral code is not required, but using a friend's or acquaintance's referral code at the time of registration may earn you a special bonus. Enter the referral code in the designated field on the registration form.
Payments & Transactions
8 Questions

The following payment methods are available on 11 BD:
  • Mobile Banking: Mobile Pay, Nagad, Rocket
  • Bank Transfer: All major Bangladeshi banks
  • Crypto: USDT, Bitcoin (selected methods)
Learn more Payment Page See.

The minimum deposit at 11 BD is just ৳500. You can start depositing from this amount via mobile banking. The maximum deposit limit may vary depending on the payment method.

  • Mobile Pay / Nagad / Rocket: Usually within 15 minutes to 2 hours
  • Bank Transfer: 1–3 business days
  • Crypto: 30 minutes to 1 hour
KYC verification is required for your first withdrawal.
Withdrawals made between 12:00 AM and 6:00 AM may be processed the next business day.

11 BD does not charge any deposit fees. However, your mobile banking operator or bank may apply their own transaction fees. For example, Mobile Pay typically charges 1.5%.

Save the payment reference number first. Wait 15 minutes. If it still hasn't updated after that At the Help Center Contact us via live chat and provide your transaction reference. Our team will resolve the issue promptly.

Minimum withdrawal from 11 BD ৳500 Withdrawals are available. The standard daily withdrawal limit is up to ৳50,000. VIP members enjoy higher limits. For more details, VIP Page See.

No. In accordance with our security and anti-money laundering policy, withdrawals can only be made to a mobile banking or bank account registered in your own name.

It is generally recommended to withdraw using the same method you used to deposit. However, a different withdrawal method may be available in certain cases. For assistance with this At the Help Center Let us know.
Betting & Casino
8 Questions

11 BD offers betting across 20+ sports and gaming categories:
  • Popular Sports: Cricket, football, kabaddi, tennis, basketball
  • Casino: Live Baccarat, Roulette, Blackjack, Slots
  • Virtual Sports: Virtual cricket & football
View details Sports Page Visit.

Yes, 11 BD offers live betting. Place bets at real-time odds on matches already in progress. Live scores, match statistics, and video streams are all in one place. cricket and football live betting are the most popular.
Make sure you have a stable internet connection for live betting so you don't miss any odds changes.

Once a bet is confirmed, it generally cannot be cancelled. However, some events offer a "Cash Out" option that lets you withdraw part or all of your stake before the match ends.

Minimum betting amount on 11 BD ৳50. Maximum limits vary by event and market. VIP members enjoy higher betting limits.

If a match or event is cancelled, the full stake for the related bet is refunded to your account. For parlay bets, a cancelled leg is typically counted as 1.0 odds.

Yes, on 11 BD you can add multiple events to your bet slip and place parlay or accumulator bets. Win all legs and you'll be paid out at the combined multiplied odds. For analysis, visit the Analysis Page See.

When you win a bet, the payout (including your stake) is automatically added to your 11 BD main balance. Casino winnings are credited instantly the same way. You can withdraw from there at any time.

Yes, all casino games on 11 BD are fully supported on mobile browsers and the app. Every slot and table game, including Live Dealer games, runs smoothly on mobile. For the best experience, use 4G or Wi-Fi.
Bonuses & Offers
8 Questions

11 BD offers an attractive welcome bonus package for new members. A match bonus of up to 100% is available on your first deposit. To view the full terms and offers, Bonus Page Visit.
To claim the welcome bonus, your first deposit must be made within 7 days of registration.

Every bonus comes with a wagering requirement — for example, 10x or 20x means you must bet 10 or 20 times the bonus amount. For instance, a ৳100 bonus with a 10x requirement means you need to place ৳1,000 in bets. For specific terms, Bonus Page See.

Reload bonuses are generally available on a weekly or monthly basis. They are not added automatically on every deposit — you receive them by depositing a specified amount during a designated offer period.

Weekly or monthly cashback offers return a percentage of your net losses over a set period. The cashback amount is credited directly to your main balance and generally carries no wagering requirement.

Yes, 11 BD displays your main balance and bonus balance separately. Bonus balance cannot be withdrawn directly — once the wagering requirement is met, it converts into your main balance.

When adding a bet to your bet slip, you'll see a "Use Free Bet" option. Select it and confirm. If the free bet wins, only the net winnings — not the stake — are credited to your account.

Yes. Through the 11 BD referral program, you earn a referral bonus when a friend registers using your link and makes their first deposit. You can find your referral link in your account dashboard.

At 11 BD, you earn reward points on every bet you place. Points can be redeemed for bonuses, free bets, and exclusive perks. To learn more about the points system Rewards Page See.
Security & Support
8 Questions

Yes, 11 BD is a licensed and regulated betting platform. We use 256-bit SSL encryption, two-factor authentication (2FA), and a strict KYC process. Your funds and personal information are fully secure.

Go to Account Settings > Security and enable 2FA. Choose either Google Authenticator or SMS OTP. You'll be prompted for an additional code each time you log in, keeping your account more secure.
Enabling 2FA reduces the risk of account hacking to nearly zero. We strongly recommend keeping it turned on.

Change your password immediately and At the Help Center Contact us via live chat. Our security team will review your account promptly and, if necessary, temporarily lock it to keep it safe.

Three ways to reach us:
  • Live Chat: 24/7 live chat on the website or app
  • Email: support@11bd.click — Reply within 24 hours
  • Help Center: help-center Detailed guide on the page

Yes, 11 BD takes responsible gaming very seriously. Our platform offers deposit limit settings, self-exclusion, and cooling-off period options. For more information, Responsible Gaming View page.

No, 11 BD does not sell or share your personal information with unauthorized third parties. Information may only be shared with relevant parties for payment processing or legal compliance purposes. For more details, see our Privacy Policy See.

If your account is suspended, the reason will be displayed at login. This is typically due to incomplete KYC, unusual activity, or a breach of our terms. At the Help Center Get in touch and our team will review and resolve your issue promptly.

The app is not required — you get the full experience on a mobile browser as well. That said, downloading the app gives you faster loading, push notifications, and a smoother betting experience.
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