11 BD — Your Privacy Policy

11 BD (operating under the domain 11bd.click) is a trusted online betting platform for users in Bangladesh. We believe transparency and trustworthiness are the foundation of any lasting relationship. This privacy policy explains what data we collect, why we collect it, and the steps we take to keep your information secure.

This privacy policy applies to the 11 BD website, mobile app, and all related services. By accessing or registering on the 11 BD platform, you agree to this privacy policy.

Purpose of This Policy

The core goal of our Privacy Policy is to assure you that your data is always safe. 11 BD never misuses your information or sells it to third parties. We use data solely to improve our services and meet legal obligations.

11 BD collects only the data necessary to deliver our services, ensure security, and meet legal obligations. We never collect information beyond what is required.

Directly Provided Information

Information you provide directly during registration and account management:

• Full Name (as per National ID)
• Mobile number & email address
• Date of Birth (for age verification)
• Address (for KYC verification)
• Payment Details (Mobile Pay/Nagad number)
• A copy of your ID (for high-value withdrawals)

Automatically Collected Information

Information collected automatically while you use the platform:

11 BD uses collected data only for specific, defined purposes. We are fully transparent about how each piece of information is used. See the details below:

Primary Use

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To respond to your complaints and inquiries.
• Promotional Offers: To inform you of relevant bonuses and offers.
• Service Improvement: To improve your experience on the platform.

Legal & Security Use

• To detect and prevent fraud, money laundering, and other illegal activities.
• To prepare mandatory reports for licensing authorities.
• To promote responsible betting and provide support to problem gamblers.
• To comply with valid requests from courts or law enforcement authorities.

11 BD uses industry-leading technology and practices to keep your data secure. Our security framework is multi-layered and continuously updated.

Security Technology

• 256-Bit SSL Encryption: For all data transmissions.
• AES Encryption: For stored sensitive information.
• Firewall Protection: To prevent unauthorized access.
• Two-Factor Authentication (2FA): To protect your account login.
• Regular Security Audits: Periodically by external experts.

Data Retention Period

We do not retain data longer than necessary. Even after account closure, certain information may be kept for a defined period due to legal obligations:

• Financial records: up to 7 years.
• KYC Documents: 5 years after account closure.
• Communication records: 3 years.
• Marketing preferences: until consent is withdrawn.

11 BD never sells your data. However, information may be shared in the limited circumstances outlined below:

Authorized Data Sharing

• Payment Processors: With payment services such as Mobile Pay, Nagad, and others to process deposits and withdrawals.
• KYC Verification Services: With approved providers for identity verification.
• Cybersecurity Partner: With specialist agencies for fraud detection and prevention.
• Law Enforcement: In response to a court order or valid legal request.
• Regulatory Authorities: To comply with licensing terms and regulatory requirements.

Data Sharing Conditions

When sharing information with any third party, 11 BD ensures that:

• Only the minimum necessary data is shared.
• Third parties are required to comply with our privacy standards.
• Shared data must not be used beyond its specified purpose.
• All data transfers occur exclusively through encrypted channels.

11 BD uses cookies and similar tracking technologies on its website and app to enhance your experience and maintain platform security.

Cookie Type

• Essential Cookies: For login sessions and security purposes. These cannot be disabled.
• Performance Cookies: To monitor site speed and performance.
• Functional Cookies: To remember your language preference and settings.
• Analytics Cookies: For collecting site usage statistics.

Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that turning off certain cookies may affect the functionality of some platform features.

11 BD believes you have full ownership over your personal data. We provide you with the following rights:

To exercise any of these rights, contact us by email. We aim to respond within 30 days.

11 BD strictly prohibits providing services to anyone under the age of 18. We never knowingly collect or retain data from minors.

• Age verification is mandatory at registration.
• Accounts found to belong to minors are closed immediately.
• The relevant data is securely deleted.
• Parents are encouraged to monitor their children's online activities.

11 BD platform uses certain third-party services, such as payment gateways and identity verification providers. These services operate under their own privacy policies.

Third-Party Usage Policy

• Only trusted and verified third-party services are used.
• Every third party is required to sign our data protection agreement.
• Only the minimum necessary information is shared with third parties.
• 11 BD is not responsible for what happens on third-party platforms.

11 BD reserves the right to update this Privacy Policy as needed. We will notify you in advance of any significant changes.

Notification of Changes

• Email or SMS notifications will be sent before any significant changes take effect.
• The "Last Updated" date at the top of the page will always be visible.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

For any questions or complaints about this privacy policy, or to exercise your rights over your data, please contact our Data Protection Team.

• Email: support@11bd.click
• Help Center: Visit the Help Center
• Response Time: Within 72 hours (on business days)