Whether it's account payments or placing bets with a bonus, this page is your first stop for any kind of help.
Select the type of issue you need help with from the categories below
Everything related to opening a new account, login issues, forgotten passwords, profile updates, and KYC verification.
How to deposit and withdraw via Mobile Pay, Nagad, and Rocket — including processing times, minimum amounts, and what to do if a transaction fails.
Everything you need to know about welcome bonuses, cashback, free bets, reload bonuses, wagering requirements, and expiry terms.
Rules and common troubleshooting for Sports Betting, Live Casino, slot games, and virtual sports.
Questions about the points system, tier upgrades, weekly cashback, dedicated managers, and VIP benefits.
Account security, two-step verification, personal data privacy, and reporting suspicious activity.
Troubleshooting for any technical issues with the 11 BD mobile app — downloads, installation, updates, and general app usage.
Setting deposit limits, self-exclusion, cooling-off periods, and building safe betting habits.
Help with site loading issues, game crashes, page errors, browser problems, and slow connection speeds.
The 11 BD support team is here for you around the clock
The fastest way to get a response. Click the chat button in the bottom corner of the site and get a reply within minutes.
Active 24/7For complex issues or anything that requires screenshots and detailed explanation, send us an email. We typically respond within 2–4 hours.
support@11bd.clickVIP and premium members can reach their dedicated manager directly via WhatsApp.
For VIP Members
Opening an account on 11 BD is quick and straightforward — registration takes just a few minutes. That said, first-time users sometimes get stuck on a few small things, so this section covers all of that in detail.
To open an account, you'll need an active mobile number and a valid National ID or passport number. An email address isn't mandatory, but having one makes password recovery much easier. Make sure the name and date of birth you register with match your National ID — KYC verification is required before you can make a withdrawal.
The most common cause of login issues is an incorrect password or username. If you've forgotten your password, click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. If your mobile number has also changed, contact the support team and they'll verify your identity and help recover your account.
11 BD follows a KYC process to maintain a secure platform. Before your first withdrawal, you'll need to submit photos of the front and back of your national ID along with a selfie. Verification is usually completed within 24 hours, and once done, you won't need to go through it again.
No. Under 11 BD policy, each person is allowed only one account. If multiple accounts are detected, both may be suspended. If you're unable to access your existing account, please contact support rather than creating a new one.
Fill in the form on the /register page with your mobile number and password.
Verify your number using the 6-digit code sent to your mobile.
Add your name, date of birth, and preferred payment method.
Deposit a minimum of ৳200 via Mobile Pay, Nagad, or Rocket to get started.
11 BD's payment process is built with Bangladeshi users in mind.
Making a deposit at 11 BD is straightforward. After logging in, click the wallet icon and select "Deposit". Choose your preferred method — Mobile Pay, Nagad, or Rocket — and proceed. The minimum deposit is just ৳200.
When making a payment, double-check that the transaction number is entered correctly. In most cases, deposits are credited to your account within 5–10 minutes. If more than 30 minutes have passed, take a screenshot of the payment and contact support.
Withdrawal requests are typically processed within 15 minutes to 2 hours. VIP members receive even faster processing. The minimum withdrawal amount is ৳500.
Always use the payment number registered to your account when making a withdrawal. Using a different number may cause the request to be flagged for security reasons. If KYC verification is incomplete, your first withdrawal may take a little longer.
Log in and click the wallet icon in the top right corner.
Enter the method (Mobile Pay/Nagad/Rocket) and amount.
Confirm the request with your OTP.
Funds will arrive on your mobile within 15 minutes to 2 hours.
Following these tips will help you avoid many common issues.
Create a password using a mix of uppercase letters, lowercase letters, and numbers. Avoid using your date of birth or phone number as a password.
With app notifications enabled, you'll instantly receive bonus offers, live match updates, and payment confirmations.
Before claiming any bonus, read the wagering requirements and expiry terms carefully — it'll save you from running into withdrawal issues later.
Keep a screenshot or Mobile Pay/Nagad transaction ID for every deposit — it makes resolving any issues much faster.
Withdrawals submitted between 9 AM and 5 PM are processed fastest. Requests made at night may take a little longer.
You can check your VIP points and tier on the profile page. Keeping an eye on it will help you track how many more points you need to reach the next level.
It's perfectly normal to run into questions or issues when using an online betting platform. 11 BD believes that every user deserves fast, effective support when they need it — and that's exactly what this Help Center is here for.
In Bangladesh, many betting sites offer little to no support in Bangla — you're often stuck chatting in English or Hindi, which isn't comfortable for everyone. 11 BD understands this and has made full Bangla-language support available. Write to us in Bangla via chat or email, and you'll get a response in Bangla — no translation needed.
The 11 BD Help Center offers topic-based guides, video tutorials, FAQs, and direct support channels. Each section is organized so that even first-time users can find solutions on their own with ease. Live chat support is available 24/7, seven days a week.
New to 11 BD? No worries. You'll find step-by-step guidance for everything from registration to placing your first bet. Our "Get Started" guide includes detailed instructions with screenshots. If you get stuck at any point, reach out via live chat — a support agent will walk you through it.
Bonus-related queries are the most common ones we see. Why wasn't my bonus credited? Why hasn't my wagering been fulfilled? My bonus expired — these are all familiar issues at the 11 BD help centre. Each bonus offer has its full terms listed right alongside it. Taking a moment to read them before claiming can prevent most of these problems. And if something still goes wrong, the support team is always ready to help.
Occasional slow loading or frozen games can happen. Start by clearing your browser cache and refreshing the page. On mobile, check your data connection or switch to Wi-Fi. If the problem persists, take a screenshot and send it to support along with your device and browser details — this helps speed up the resolution.
11 BD is committed not just to delivering a great experience, but also to your wellbeing. If you feel your betting is getting out of hand, you can set daily or weekly deposit limits from your account settings. Options for a temporary break or self-exclusion are also available. Visit the Responsible Gaming section of the help centre for full details.
Answers to the most frequently asked questions
Sign up with 11 BD and kick off your journey with a welcome bonus.